Verkada
Technical Support Engineer - University Graduate 2026
About this role
Verkada seeks a Technical Support Engineer for its New York City office to assist enterprise customers with their cloud-managed security products. This role involves troubleshooting technical issues, educating clients on system setups, and collaborating with engineering teams to improve products.
What you'll do
- Troubleshoot a wide range of technical issues
- Educate clients on system installation and configuration
- Collaborate with engineering teams to resolve bugs
- Write knowledge base articles and documentation
- Communicate technical information clearly to customers
- Stay updated on industry technologies and products
What they're looking for
- Bachelor's degree in a technical field
- Knowledge of networking and Linux
- Strong problem-solving abilities
- Effective communication skills
- Teamwork and collaboration skills
- Industry certifications preferred
Benefits
- Healthcare with premium coverage for employees
- Paid parental leave and fertility support
- Flexible PTO and paid holidays
- Professional development stipend
- Expanded mental health support
- Wellness and fitness benefits
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Verkada
Verkada builds cloud-managed, AI-driven security solutions for enterprise customers, including physical security and building management products. The company is hiring Technical Support Engineers to troubleshoot issues and assist customers, as well as Solutions Engineers to provide pre-sales support and design tailored solutions.
- Website
- verkada.com