Technical Support Engineer - University Graduate 2026

About this role

Verkada seeks a Technical Support Engineer for its New York City office to assist enterprise customers with their cloud-managed security products. This role involves troubleshooting technical issues, educating clients on system setups, and collaborating with engineering teams to improve products.

What you'll do

• Troubleshoot a wide range of technical issues
• Educate clients on system installation and configuration
• Collaborate with engineering teams to resolve bugs
• Write knowledge base articles and documentation
• Communicate technical information clearly to customers
• Stay updated on industry technologies and products

What they're looking for

• Bachelor's degree in a technical field
• Knowledge of networking and Linux
• Strong problem-solving abilities
• Effective communication skills
• Teamwork and collaboration skills
• Industry certifications preferred

Benefits

• Healthcare with premium coverage for employees
• Paid parental leave and fertility support
• Flexible PTO and paid holidays
• Professional development stipend
• Expanded mental health support
• Wellness and fitness benefits