End User Support Engineer

About this role

Voleon is seeking an End User Support Engineer to provide hands-on IT support to employees, ensuring efficient resolution of technical issues and a smooth technology experience. The role involves managing help desk inquiries, troubleshooting macOS environments, and maintaining collaboration tools in a fast-paced corporate setting.

What you'll do

• Serve as the first point of contact for IT issues via various channels
• Troubleshoot and resolve endpoint problems including hardware and software
• Provision and configure macOS endpoints and manage security policies
• Administer collaboration tools like Microsoft 365 and Slack
• Handle onboarding and offboarding processes for employees
• Maintain conference room technology and support operational projects

What they're looking for

• 2+ years in IT support roles
• Experience with macOS and iOS in corporate settings
• Knowledge of Microsoft 365 and collaboration tools
• Familiarity with ticketing systems
• Hands-on experience with conference room technologies
• Strong customer service and communication skills
• Multitasking and prioritization abilities
• Proactive problem-solving mindset

Benefits

• Highly competitive compensation
• Catered lunches
• Technology talks by industry experts
• Modern office environment
• Opportunities for professional development
• Referral bonus program