Accenture Federal Services
Data Operations Engineer
About this role
Accenture Federal Services seeks a Data Operations Customer Support Specialist to provide technical support for data-related issues in federal government environments. The role involves troubleshooting data problems, managing customer tickets, maintaining documentation, and collaborating with engineering teams to improve service reliability and user satisfaction.
What you'll do
- Troubleshoot and resolve customer tickets related to data access, quality, and availability issues
- Diagnose complex data problems and coordinate with technical teams for escalation and resolution
- Develop and maintain knowledge base articles and documentation for data services
- Monitor data service health, performance metrics, and customer satisfaction tracking
- Identify patterns in support requests to drive continuous improvements and service enhancements
- Participate in change management and communicate service disruptions to stakeholders
What they're looking for
- Data operations and troubleshooting
- Customer service and support ticket management
- Technical documentation and knowledge management
- Data security policies and DoD 8140 compliance
- Performance monitoring and metrics analysis
- Change management communication
- User training and system administration
- Issue escalation and cross-team coordination
Benefits
- Collaborative and inclusive work environment
- Professional development through certifications and industry training
- Recognized as Glassdoor Top 100 Best Place to Work
- Competitive benefits package
- Hands-on experience and growth opportunities
- Mission-driven work supporting federal government agencies
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Accenture Federal Services
Accenture Federal Services builds and maintains mission-critical technology solutions for the U.S. federal government, including cloud infrastructure, enterprise systems integrations, and cyber defense tools. The company is hiring DevOps engineers, full-stack developers, SAP specialists, and test engineers to support classified and unclassified federal government projects.
- Website
- accenturefederal.com
Likely interview questions
- Describe your experience troubleshooting complex data issues in a production environment and how you documented your solutions.
- How have you handled escalating a data-related ticket when the solution required coordination between multiple technical teams?