Akuity
Technical Support Engineer, AMER West
Remote - United States - PST (Remote)midAdded today
About this role
Akuity is seeking a Technical Support Engineer to serve as a frontline advocate for customers deploying Argo and GitOps solutions on Kubernetes. You'll troubleshoot complex infrastructure issues, build support processes, and contribute to documentation while developing deep expertise in the Argo ecosystem.
What you'll do
- Provide multi-channel technical support to open-source users and enterprise customers via chat, forums, GitHub, and phone
- Diagnose and resolve customer issues related to Kubernetes, Argo CD, and GitOps workflows
- Identify patterns in support tickets and escalate architectural issues to the engineering team
- Build and refine support playbooks, processes, and systems for scalability
- Improve product documentation and knowledge resources to enhance customer self-service
- Develop deep technical expertise in GitOps, Argo projects, and Akuity's platform offerings
What they're looking for
- Kubernetes infrastructure configuration and troubleshooting
- Argo CD hands-on administration and problem-solving
- CI/CD pipelines and GitOps concepts
- Customer communication and technical documentation
- Systems thinking and root cause analysis
- Software development lifecycle knowledge
- Cloud providers (AWS, Azure, GCP) and managed Kubernetes services
- Argo Workflows, Rollouts, and Events administration
Opens the official application on the employer’s site. No login required.
Akuity
Akuity provides a GitOps and Kubernetes deployment platform designed to help customers manage complex technical infrastructure challenges. The company is hiring Solutions Engineers who bridge sales and technical teams to demonstrate platform capabilities and drive customer success.
- Website
- akuity.io
Likely interview questions
- Walk us through a complex Kubernetes troubleshooting scenario you've encountered—how did you diagnose and resolve it?
- Describe your hands-on experience with Argo CD in production; what challenges did you face and how did you overcome them?