Anthropic
IT Support Engineer
About this role
Anthropic seeks an IT Support Engineer to manage end-user technology support across a growing organization, primarily supporting macOS environments while contributing to operational improvements and automation. You'll triage hardware, software, and SaaS platform issues while helping the IT team scale infrastructure through documentation, scripting, and process optimization.
What you'll do
- Triage and resolve hardware, software, networking, and account issues via ticketing system, Slack, and in-person support
- Diagnose problems across macOS, ChromeOS, iOS, Android, and platforms like Google Workspace, Slack, and GitHub
- Support device enrollment, configuration profiles, policy enforcement, and access management workflows
- Write and maintain runbooks, documentation, and knowledge base articles for internal use
- Identify recurring issues and propose automation or systemic improvements to reduce manual work
- Participate in on-call rotation and assist with scaling operations like employee onboarding
What they're looking for
- macOS system administration and troubleshooting
- Google Workspace and Slack administration
- Mobile device management (MDM) fundamentals
- Identity and access management (SSO, MFA, directory services)
- Bash and Python scripting for automation
- Multi-platform support (ChromeOS, iOS, Android)
- SaaS tool administration (Atlassian, GitHub, etc.)
- Technical communication with non-technical users
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Anthropic
Anthropic builds Claude, an AI assistant, and is hiring for engineering roles across infrastructure, data systems, and security that support both AI research operations and the company's internal technology needs. The company seeks infrastructure engineers, systems integrators, data scientists, and security specialists to build production-scale systems for training data pipelines, financial operations, developer productivity measurement, research infrastructure, and server firmware security.
- Website
- anthropic.com
Likely interview questions
- Walk us through how you've diagnosed and resolved a complex macOS issue that required cross-team coordination.
- Tell us about a time you identified a recurring support problem and proposed an automation solution—what did you build and what was the impact?