Customer Success Engineer

About this role

Axle is seeking a Customer Success Engineer to be the primary technical and operational support for their growing customer base. This role will focus on resolving API-related issues, building out internal systems and documentation, and advocating for customer needs within the organization. You'll join a rapidly expanding team at the forefront of revolutionizing the insurance industry with a universal API for data.

What you'll do

• Manage and prioritize the customer support inbox, establishing triage processes and creating helpful resources.
• Provide technical support for Axle's APIs and interfaces, troubleshooting issues and resolving them efficiently.
• Develop and maintain a comprehensive knowledge base to address common customer questions.
• Support the Go-To-Market (GTM) team with operational tasks like client provisioning and invoicing.
• Build lightweight tooling and automate recurring workflows to improve efficiency.
• Act as a voice of the customer, providing feedback to Product and Solutions teams for continuous improvement.

What they're looking for

• HTTP request/response flows
• Authentication and configuration
• Troubleshooting
• Documentation
• SQL/light scripting (Retool, admin dashboards)

Benefits

• Unlimited time-off
• Annual team offsite
• Challenging and unsolved problems in data structuring, workflows, and risk analysis