Axon
Professional Services Engineer, 911 Systems (Remote)
About this role
Axon is seeking a Professional Services Engineer to lead deployment and integration of cloud-based 911 emergency response platforms for public safety agencies. You'll manage end-to-end implementations, provide technical training, and serve as a trusted advisor to customers in a fast-paced environment supporting critical infrastructure.
What you'll do
- Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions
- Provide advanced technical training and knowledge transfer to customers during implementations
- Collaborate with engineering teams on complex technical solutions and troubleshooting
- Serve as trusted advisor and provide ongoing support during and after deployment phases
- Continuously improve deployment processes and documentation for scalability
- Coordinate across Sales, Engineering, Customer Success, and Support teams for seamless delivery
What they're looking for
- VoIP systems and infrastructure (PBX, Call Center experience)
- AWS cloud infrastructure
- Network infrastructure (routers, firewalls, OSI model)
- Project planning and execution
- Technical communication and training
- Problem-solving and troubleshooting
- Stakeholder and customer relationship management
- SIP, streaming technologies, and telephony protocols
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Remote work flexibility within the United States
- Opportunity to impact public safety and emergency response
- Collaboration with diverse technical teams
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Axon
Axon builds software and technology solutions for public safety agencies, including cloud and on-premises platforms for emergency communications, case management, and operational workflows. The company is hiring Implementation Engineers, Mission Engineers, Maintenance Engineers, and Integration Engineers to deploy these systems, optimize client integrations, and ensure reliable operations across diverse public safety environments.
- Website
- axon.com
Likely interview questions
- Describe your experience deploying and integrating VoIP or call center systems at scale. What were the key challenges and how did you overcome them?
- Tell us about a complex technical project you led. How did you manage multiple stakeholders and ensure successful delivery?