Axon
Professional Services Engineer, 911 Systems (Remote)
About this role
Axon is seeking a Professional Services Engineer to lead cloud-based 911 system deployments for public safety agencies. You'll design and execute complex implementations, provide technical expertise to customers, and collaborate across teams to modernize emergency response infrastructure.
What you'll do
- Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions
- Provide advanced technical training and knowledge transfer to customers during implementations
- Collaborate with engineering teams on complex technical solutions and troubleshooting
- Serve as trusted advisor and provide ongoing support during and after deployment phases
- Continuously improve deployment processes and documentation for scalability
- Work across Sales, Engineering, Customer Success, and Support teams to ensure seamless delivery
What they're looking for
- VoIP systems and PBX/Call Center technology (8+ years)
- AWS cloud infrastructure
- Network infrastructure (routers, firewalls, OSI model)
- Project planning and execution
- Technical communication and stakeholder management
- Problem-solving and analytical thinking
- SIP, streaming technologies, and telecom protocols (preferred)
- Public safety systems and NG911 standards (preferred)
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Fully remote work arrangement
- Meaningful mission focused on public safety
- Cross-functional collaboration opportunities
- Professional growth in critical emergency response technology
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Axon
Axon builds software and technology solutions for public safety agencies, including cloud and on-premises platforms for emergency communications, case management, and operational workflows. The company is hiring Implementation Engineers, Mission Engineers, Maintenance Engineers, and Integration Engineers to deploy these systems, optimize client integrations, and ensure reliable operations across diverse public safety environments.
- Website
- axon.com
Likely interview questions
- Walk us through a complex VoIP or call-center deployment you've led—what were the major challenges and how did you overcome them?
- How have you handled situations where customer requirements conflicted with technical best practices?