Axon
Technical Support Engineer II
About this role
Axon seeks an experienced Technical Support Engineer II to provide escalated support for mission-critical cloud-based law enforcement software. You'll troubleshoot complex issues, collaborate with customers to prioritize requests, and participate in on-call rotations while maintaining detailed documentation and building knowledge resources.
What you'll do
- Provide front-line and escalated support to law enforcement customers on Axon cloud software products
- Troubleshoot, diagnose, and resolve customer technical issues across multiple systems and products
- Assess ticket urgency and collaborate with customers to prioritize requests across engineering teams
- Log detailed notes on customer interactions and follow up to confirm full resolution
- Develop knowledge base articles addressing common issues and customer needs
- Participate in on-call rotation for production outages and provide backup support to other teams
What they're looking for
- 3+ years cloud-based product support experience
- Law enforcement or public safety domain knowledge
- Technical troubleshooting and problem-solving
- Python, JSON schemas, GitHub
- Azure Data Studio, SQL Server Management Studio (SSMS)
- VS Code and development tools
- Strong communication with technical and non-technical audiences
- Independent work with self-direction and accountability
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave
- Medical, dental, and vision coverage
- Fitness programs and mental wellness support
- Learning and development opportunities
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Axon
Axon builds software and technology solutions for public safety agencies, including cloud and on-premises platforms for emergency communications, case management, and operational workflows. The company is hiring Implementation Engineers, Mission Engineers, Maintenance Engineers, and Integration Engineers to deploy these systems, optimize client integrations, and ensure reliable operations across diverse public safety environments.
- Website
- axon.com
Likely interview questions
- Tell us about your experience supporting cloud-based software products—what types of issues did you handle most frequently?
- Have you worked in law enforcement or public safety technology? How did that experience inform your approach to support?