Axuall
Support Engineer
- Confirmed live in the last 24 hours
- $80k–$92k
- Mid level
- Full-time
- Remote - US (Central or Eastern Time)
- 3+ yrs exp
- Added 3 weeks ago
About this role
Axuall is seeking a skilled Support Engineer to provide Tier 2 technical support, troubleshooting issues and escalating them effectively. This individual contributor role requires a strong technical background, excellent communication skills, and the ability to collaborate with cross-functional teams. You'll play a key role in improving support workflows and internal tooling to enhance overall efficiency.
What you'll do
- Triage, escalate, and resolve technical requests from clients and internal teams.
- Assess root causes and propose solutions for technical issues.
- Collaborate with product management, engineering, and support teams.
- Develop and improve support ticket workflows.
- Build internal tools for better issue visibility.
- Apply software testing practices to identify and resolve problems.
What they're looking for
- Python
- PostgreSQL
- API tools (Insomnia, Postman)
- Sentry
- Grafana
- Troubleshooting
- Communication
- Collaboration
Benefits
- Comprehensive Health Insurance
- 401(k) with Employer Match
- Wellness Stipend
- Professional Development Reimbursement
- Work From Home Stipend
- Flexible PTO
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Axuall
Likely interview questions
- Describe your experience troubleshooting API issues and the tools you’ve used.
- Walk me through your process for triaging and escalating a complex technical request.