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BeyondTrust

Technical Support Engineer

Remote United States (Remote)midAdded today

About this role

BeyondTrust seeks a Technical Support Engineer to provide expert-level customer support for their cybersecurity SaaS platform, handling troubleshooting, escalations, and cross-team coordination for enterprise clients. You'll work remotely, managing customer relationships while leveraging deep Windows, Active Directory, and cloud infrastructure knowledge.

What you'll do

  • Provide multi-channel support (phone, email, chat) to assigned customer accounts with prompt issue resolution
  • Troubleshoot and debug technical problems independently, performing root-cause analysis and escalating when necessary
  • Act as primary liaison between customers and internal teams including Engineering, Sales, and Field Engineers
  • Manage on-call rotation responsibilities for assigned product teams
  • Track and communicate escalation status to customers, transitioning critical issues appropriately
  • Collaborate with Product Management on enhancement requests and customer feedback

What they're looking for

  • Windows Server OS and Active Directory administration
  • Group Policy (GPO) and LDAP management
  • Networking fundamentals (DNS, TLS, packet analysis, port testing)
  • Linux/UNIX system administration
  • Azure/Entra ID and AWS IAM configuration
  • PowerShell and command-line troubleshooting
  • Customer communication and technical investigation in remote settings
  • Cloud platform experience (AWS, Azure)

Benefits

  • Remote work flexibility within the United States
  • Culture emphasizing continuous learning and professional growth
  • Diverse, inclusive team environment
  • Employee-focused benefits and support
  • Opportunity to work with Fortune 100 customers
  • Career development within a global cybersecurity leader
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BeyondTrust

BeyondTrust builds cybersecurity SaaS solutions designed to address enterprise security challenges. The company is hiring Solutions Engineers and sales-focused technical specialists to demonstrate products, manage proof-of-concept initiatives, and support the sales cycle.

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Likely interview questions

  • Walk us through your experience troubleshooting Active Directory and GPO issues in enterprise environments—what was your most complex case?
  • How have you successfully worked with Tier 3 engineers and product teams to resolve customer-critical issues in a remote setting?
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