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Bitwarden

Implementation Engineer, Customer Support

  • Confirmed live in the last 24 hours
  • $100k–$140k
  • Mid level
  • Remote, U.S.
  • Added 4 weeks ago

About this role

Bitwarden is seeking a skilled Implementation Engineer to join their all-remote Customer Support team. You'll be a technical expert, guiding customers through product implementation, troubleshooting issues, and ensuring they get the most out of Bitwarden’s security solutions. This role involves collaborating with various teams and advocating for customer needs to improve their experience.

What you'll do

  • Serve as a Subject Matter Expert (SME) for Bitwarden products.
  • Lead proof-of-concept trials and system integrations with customers.
  • Advise customers on security best practices.
  • Troubleshoot and proactively solve customer issues.
  • Collaborate with Sales, Engineering, and Product teams.
  • Develop and present technical product demonstrations.

What they're looking for

  • Bitwarden
  • Linux/Windows/macOS
  • Docker/Kubernetes/Podman
  • Active Directory/LDAP
  • Bash/PowerShell
  • RESTful APIs
  • TCP/IP/DNS

Benefits

  • Strong user community
  • Diverse and talented team
  • Supportive team members
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Bitwarden

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Likely interview questions

  • Describe a time you had to troubleshoot a complex technical issue and what steps you took to resolve it.
  • Explain your experience with Docker and Kubernetes, and how you've used them in a previous role.
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