Brillio
Amazon Connect Developer- R01570794
Saint Louis, Missouri, United States (Remote)contingent workermidAdded 2 days ago
About this role
Brillio seeks an Amazon Connect Developer to design and implement cloud-based contact center solutions for enterprise clients. You'll build scalable communication systems using AWS services while collaborating with cross-functional teams to deliver innovative customer engagement platforms.
What you'll do
- Develop and configure Amazon Connect contact center solutions and integrations
- Design call flows, IVR systems, and customer routing logic
- Collaborate with architects and project managers to translate requirements into technical implementations
- Troubleshoot and optimize contact center performance and reliability
- Integrate Connect with AWS services and third-party applications
- Support deployment and post-launch enhancements for client systems
What they're looking for
- Amazon Connect platform expertise
- AWS services (Lambda, DynamoDB, S3, etc.)
- Contact center design and IVR configuration
- Cloud architecture and integration patterns
- APIs and middleware integration
- Problem-solving and debugging
- Communication and collaboration
- SQL or scripting languages
Benefits
- Great Place to Work® certified employer
- Focus on professional growth and skill development
- Exposure to cutting-edge digital technologies
- Collaborative work environment with Fortune 1000 clients
- Career advancement opportunities in emerging tech
- Access to innovative, high-impact projects
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Brillio
Likely interview questions
- Describe your experience designing and deploying Amazon Connect solutions in production environments.
- How would you approach designing a complex call flow with multiple routing rules and integration points?