Brillio
IT Support Engineer - Executive & Workplace Technology
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Employee
- On-site · Dallas, Texas, United States
- 5+ yrs exp
- Added 1 month ago
About this role
Support enterprise executives and end-users with hardware, software, and workplace technology issues. Deliver technical assistance through ticketing systems, remote support, and on-site visits to maintain productivity across the organization.
What you'll do
- Resolve IT support tickets for executive and general staff technology issues
- Provide remote and on-site technical support for hardware, software, and network connectivity
- Configure, deploy, and maintain workplace devices including laptops, desktops, and peripherals
- Troubleshoot and resolve email, productivity applications, and collaboration tool problems
- Document solutions and maintain knowledge base for common IT issues
- Collaborate with IT team members to escalate complex technical problems
What they're looking for
- Help desk ticketing systems
- Active Directory and user account management
- Windows and macOS operating systems
- Hardware troubleshooting and repair
- Network connectivity and TCP/IP fundamentals
- Remote support tools and desktop sharing
- Strong communication and customer service skills
- Mobile device management
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Brillio
- Industry
- Technology & Software
Likely interview questions
- Describe your experience managing IT support tickets and prioritizing multiple requests from end-users.
- How would you handle a situation where an executive's critical device fails before an important meeting?