Cloudflare
Technical Support Engineer, Application Performance
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Full-time
- Hybrid · Austin, TX, United States
- 3+ yrs exp
- Added 1 month ago
About this role
Cloudflare is seeking a Technical Support Engineer to directly assist customers and collaborate with engineering teams to solve complex technical issues. You'll be a vital link between customers and the company, contributing to product feedback and documentation while leveraging AI to enhance support workflows. This is a full-time role with a set Tuesday-Saturday schedule requiring in-office presence twice per week.
What you'll do
- Address customer support requests via chat, email, and phone.
- Analyze and troubleshoot issues in collaboration with senior engineers.
- Maintain support ticket tracking system.
- Participate in team meetings and share feedback.
- Contribute to AI skills and documentation updates.
Benefits
- Job shadowing experiences
- Advocate for customers
- AI-focused problem-solving
- Participate in innovative projects
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Cloudflare
- Industry
- Technology & Software
- Website
- cloudflare.com
Likely interview questions
- Describe your experience troubleshooting network connectivity issues. How do you approach a complex problem?
- Explain your understanding of the OSI model layers 3, 4, and 7, and provide an example of a common issue at each.