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CloudZero

Technical Support Engineer II

  • Confirmed live in the last 24 hours
  • $85k–$130k
  • Mid level
  • Full-time
  • Remote · Boston, MA
  • 3+ yrs exp
  • Added 1 month ago

About this role

CloudZero is seeking a Technical Support Engineer II to bridge the gap between customers and their software development teams. This role focuses on complex technical problem-solving, utilizing AI tools and deep dives into logs and data pipelines to resolve issues independently. You'll contribute to improving the AI-powered support system and building knowledge resources to streamline issue resolution.

What you'll do

  • Resolve complex technical support tickets end-to-end.
  • Trace and troubleshoot data flow issues across APIs, logs, and databases.
  • Prioritize issues and communicate effectively with both engineering and customers.
  • Build and maintain knowledge content to improve AI deflection capabilities.
  • Utilize and optimize AI tooling for faster troubleshooting.

What they're looking for

  • SQL (Snowflake or similar)
  • Log Analysis (Sumo Logic, Snowflake)
  • Agentic AI Tools (Claude Code, Codex)
  • REST APIs
  • Cloud Infrastructure (AWS, Azure, GCP, OCI)
  • Customer Support Platforms (Fin, Zendesk)
  • Troubleshooting
  • Communication
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CloudZero

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Likely interview questions

  • Describe your experience troubleshooting complex technical issues in a data-driven environment.
  • Walk me through a time you used SQL to diagnose and resolve a problem. What queries did you use?
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