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Collective

IT Support Engineer

San Francisco (Remote)$160k–$189kfulltimemidAdded today

About this role

Collective seeks an IT Support Engineer to manage a modern, Mac-focused IT infrastructure combining systems engineering, endpoint management, and identity administration. You'll split time between deep technical work on fleet automation and identity systems, and hands-on support for a small, fast-moving team in San Francisco.

What you'll do

  • Design and maintain secure IT infrastructure across identity, endpoints, network, and SaaS integrations
  • Build automation for employee lifecycle workflows (joiner/mover/leaver) and internal tooling in Python
  • Troubleshoot advanced macOS issues and manage fleet through MDM deployment, configuration, and compliance
  • Administer identity provider, Google Workspace, and trace provisioning issues across HRIS-to-SaaS chain
  • Manage office network including Wi-Fi, wired LAN, DHCP/DNS, and end-to-end connectivity troubleshooting
  • Own IT projects end-to-end and deliver service-desk support with clear communication and documentation

What they're looking for

  • macOS system administration and command-line troubleshooting
  • MDM platforms and endpoint management
  • Identity and access management (IdP, SSO, SAML, SCIM)
  • Google Workspace administration and scripting
  • Network infrastructure (Wi-Fi, LAN, VLAN, DHCP, DNS)
  • Python scripting and automation
  • IT service desk and ticketing systems
  • Project scoping and cross-functional collaboration
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Collective

Collective builds an accounting platform designed to serve self-employed individuals and small businesses, with features including banking integrations, transaction pipelines, and reconciliation systems. The company is hiring fullstack and junior software engineers to develop and scale their financial products platform.

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Likely interview questions

  • Describe your experience managing a macOS fleet at scale—what MDM platform did you use, and how did you handle configuration baseline enforcement?
  • Walk us through a time you traced a provisioning issue across multiple systems (HRIS, IdP, SaaS)—how did you diagnose and fix it?
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