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Coram AI

Technical Support Engineer

SunnyvalefulltimemidAdded 6 days ago

About this role

Coram AI seeks a Technical Support Engineer to troubleshoot and resolve customer issues for its AI-powered video security platform. You'll handle ticket triage, diagnose networking and system problems, guide customer onboarding, and collaborate with engineering teams while working onsite in Sunnyvale.

What you'll do

  • Triage and resolve customer support tickets via Intercom and email, handling multiple concurrent cases
  • Troubleshoot networking, device, and backend service issues in production environments
  • Support customer setup, onboarding, and system configuration
  • Diagnose and resolve Linux-based system and network connectivity problems
  • Escalate complex issues to engineering and collaborate on process improvements
  • Contribute to support automation systems to enhance efficiency

What they're looking for

  • Production networking troubleshooting (IP, DHCP, DNS, routing, firewalls, NAT)
  • Linux command-line and system diagnostics
  • Packet-level network analysis and L1–L3 understanding
  • Clear technical communication for diverse audiences
  • Problem-solving under time pressure
  • Bash or Python scripting (nice to have)
  • API documentation reading and usage
  • Customer-facing technical support experience

Benefits

  • 100% employer-paid medical, dental, vision, and life insurance
  • Paid time off and 10 paid holidays
  • 401(k) with Traditional and Roth options
  • Equity stake in the company
  • Latest Apple technology and unlimited tools
  • Team socials, dinners, and off-sites
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Coram AI

Coram AI builds an AI-driven video security platform powered by computer vision and multimodal models deployed on robotic edge devices and cloud infrastructure. The company is hiring AI Research Engineers, Infrastructure Software Engineers, and Robotics Software Engineers to optimize model inference, manage large-scale IoT fleets, and develop real-time, low-latency systems for reliable security at scale.

View all jobs at Coram AI

Likely interview questions

  • Walk us through your experience troubleshooting a complex networking issue in production—what was the problem and how did you isolate the root cause?
  • Describe your approach to diagnosing a customer connectivity problem when you have limited information from their end.
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