DDN
Sustaining Engineer - L4
- Confirmed live in the last 24 hours
- $185k–$250k
- Mid level
- Full-time
- On-site · Santa Clara Office
- Added 3 weeks ago
About this role
DDN is seeking a Sustaining Engineer to join their Infinia Core team, focusing on resolving complex customer escalations and improving system reliability. This role involves leading incident response, debugging distributed systems, and leveraging AI/automation to enhance diagnostics and reduce resolution times. You'll also be a technical authority, mentoring other engineers and shaping best practices.
What you'll do
- Own complex customer escalations from diagnosis to resolution.
- Lead incident response and cross-functional investigations.
- Debug distributed systems, storage, and performance issues.
- Reproduce customer issues and contribute to product improvements.
- Develop troubleshooting guidance and performance-tuning practices.
- Participate in on-call rotation for after-hours support.
What they're looking for
- Enterprise Storage
- Distributed Systems
- Cloud Infrastructure
- Linux Systems
- Python
- POSIX
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DDN
- Industry
- Technology & Software
Likely interview questions
- Describe a time you had to troubleshoot a complex system outage under pressure. What was your approach?
- Explain your experience with debugging distributed systems. What tools do you find most valuable?