Dexterity
Field Service Engineer
About this role
Field Service Engineer supporting on-site installation, maintenance, and troubleshooting of equipment for clients in the Redwood City area. This role combines technical expertise with customer-facing service delivery to ensure optimal system performance and customer satisfaction.
What you'll do
- Install, configure, and commission equipment at customer sites
- Perform preventive maintenance and diagnostics on installed systems
- Troubleshoot and resolve technical issues reported by customers
- Document service visits and maintain accurate records
- Provide technical support and training to customers
- Collaborate with internal teams to ensure timely resolution
What they're looking for
- Equipment installation and configuration
- Diagnostic troubleshooting
- Customer communication and service
- Technical documentation
- Problem-solving ability
- Time management
- Mechanical or electrical aptitude
- Mobile device/software proficiency
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Dexterity
Dexterity builds warehouse automation robots designed to handle repetitive and physically demanding tasks, with systems that have already processed millions of items. The company is hiring robotics engineers, manufacturing specialists, and controls engineers to advance its products from development through deployment and production scaling.
- Website
- dexterity.ai
Likely interview questions
- Describe your experience installing and configuring technical equipment in customer environments.
- How do you approach diagnosing a complex equipment malfunction when the customer is unfamiliar with the system?