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Dialpad

Forward Deployed Engineer

Austin, USmidAdded today

About this role

Dialpad seeks a Forward Deployed Engineer to embed with customers and transform AI opportunities into production-ready agent deployments. You'll design, build, integrate, and stabilize AI agents that resolve real customer problems by working across technical, operational, and business domains.

What you'll do

  • Convert pre-sales opportunities into clear delivery scopes, technical plans, and phased implementation roadmaps
  • Map customer workflows, exception paths, approvals, and escalation rules to inform agent design
  • Design and build AI agent solutions including orchestration, prompt architecture, retrieval flows, and decision logic
  • Integrate agents with customer data sources, APIs, SaaS platforms, CRMs, ERPs, and knowledge systems
  • Develop evaluation methods, guardrails, and acceptance criteria to measure agent quality and production readiness
  • Execute iterative testing, failure analysis, and performance tuning to optimize reliability and cost

What they're looking for

  • AI/LLM deployment and prompt engineering
  • API integration and enterprise system connectivity
  • Workflow design and process mapping
  • Python or similar backend programming languages
  • Customer stakeholder management and technical communication
  • Testing methodology and quality assurance
  • Cloud platforms and deployment practices
  • Problem-solving and debugging under ambiguity
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Dialpad

Dialpad builds an AI-powered communications platform designed for enterprise customers. The company is hiring sales engineers and technical professionals to deliver product demonstrations, proof-of-concept implementations, and pre-sales support.

Website
dialpad.com
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Likely interview questions

  • Describe your experience deploying AI agents or LLM-based systems in production environments. What challenges did you encounter and how did you resolve them?
  • How have you approached translating customer business requirements into technical specifications for AI solutions?
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