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Divergent

DevOps Support Specialist

Torrance, California, United StatesmidAdded yesterday

About this role

Divergent Technologies seeks a DevOps Support Specialist to serve as the frontline support contact for DevOps infrastructure and tooling. You'll triage help desk tickets, resolve DevOps platform issues, maintain Confluence documentation, and enable teams to stay productive across CI/CD pipelines, containers, cloud environments, and monitoring platforms.

What you'll do

  • Monitor, triage, and prioritize incoming IT help desk tickets by urgency and business impact
  • Resolve support requests for DevOps infrastructure including CI/CD pipelines, source control, containers, and cloud environments
  • Route complex issues to appropriate engineering and platform teams
  • Author and maintain How-To documentation in Confluence, expanding coverage based on common requests
  • Manage access and provisioning requests for DevOps platforms per security and change-management procedures
  • Provide hands-on support to business and engineering teams navigating DevOps tools and processes

What they're looking for

  • CI/CD pipeline troubleshooting
  • Container technologies (Docker, Kubernetes)
  • Cloud platform familiarity (AWS, Azure, or GCP)
  • Source control systems (Git)
  • Technical documentation and writing
  • Ticketing and issue triage
  • Monitoring and observability platforms
  • Customer service and communication
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Divergent

Divergent builds advanced manufacturing platforms combining 3D-printed metal connectors, robotics, and AI to produce lightweight vehicles for aerospace and defense applications. The company is hiring structures engineers, AI software engineers, robotics systems engineers, and simulation engineers to develop its innovative DAPS technology and autonomous manufacturing automation systems.

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Likely interview questions

  • Describe a time you triaged a technical issue and decided whether to resolve it yourself or escalate it—what factors influenced your decision?
  • Walk us through how you would troubleshoot a CI/CD pipeline failure affecting a development team.
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