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Elise AI

Associate Solutions Engineer | Healthcare

New York City$100k–$135kfulltimeentryAdded today

About this role

EliseAI seeks an Associate Solutions Engineer to support healthcare clients using AI-powered workflow automation. You'll investigate technical issues, troubleshoot system integrations with EHR/PMS platforms, and deliver expert customer support by combining deep product knowledge with analytical problem-solving.

What you'll do

  • Investigate root causes of customer issues using SQL queries, logs, and data analysis tools
  • Communicate with healthcare clients to understand problems, business impact, and resolve issues quickly
  • Troubleshoot integrations with client telephony, EHR, and PMS systems
  • Write detailed ticket summaries documenting issues, reproduction steps, and impact for engineering teams
  • Advise clients on best practices for configuring and using the AI Assistant
  • Confirm bug fixes with clients and share updates with cross-functional team members

What they're looking for

  • SQL queries and data analysis
  • Customer communication and support
  • Technical troubleshooting and debugging
  • EHR/PMS system integrations
  • Problem-solving with ambiguous requirements
  • Google Sheets or Excel proficiency
  • Low-code/no-code tools (Retool preferred)
  • Log analysis and event tracking
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Elise AI

Elise AI builds AI-powered platforms that streamline operations in the housing and healthcare industries. The company is hiring for full-stack engineers, front-end design engineers, solutions engineers, and platform operations engineers to scale its technology and drive enterprise client implementations.

View all jobs at Elise AI

Likely interview questions

  • Walk us through how you'd troubleshoot an EHR integration issue affecting a client's appointment scheduling workflow.
  • Describe your experience writing technical documentation and how you'd explain a complex bug to both technical and non-technical stakeholders.
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