Factory
Technical Support Engineer - US
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Full-time
- On-site · San Francisco, CA
- Added 1 month ago
About this role
Factory is seeking a Technical Support Engineer to champion customer success within their developer-centric platform. This role blends customer support, product feedback, and internal tooling development, addressing architectural, performance, and operational challenges. You'll be a key advocate for customer needs, contributing to a rapidly scaling environment.
What you'll do
- Troubleshoot complex customer technical issues related to architecture, performance, recovery, and security.
- Act as a customer advocate, communicating feedback to product management and engineering.
- Contribute to internal tools for performance benchmarking, diagnostics, and automation.
- Collaborate with customer success, growth, and engineering to build scalable processes and dashboards.
- Become a subject matter expert on Factory's platform best practices.
- Help shape playbooks for deployment and operational excellence.
What they're looking for
- Python
- Java
- JavaScript/Node.js
- AWS
- Azure
- Google Cloud
- Communication
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Factory
- Industry
- Manufacturing
Likely interview questions
- Describe a time you diagnosed and resolved a complex technical issue under pressure.
- Explain your experience with large-scale production environments and cloud platforms.