Firecrawl
Customer Solution Engineer
About this role
Join Firecrawl as a Customer Solution Engineer to bridge technical and commercial sides of their rapidly growing AI data infrastructure business. You'll manage complex deals, unblock pipeline friction, and support the revenue team by combining technical credibility with commercial execution—helping close opportunities and expand customer relationships.
What you'll do
- Jump into high-value, stalled, or complex deals alongside field development executives to drive commercial close
- Monitor pipeline health and velocity, identifying bottlenecks and pushing stakeholders to move deals forward
- Own procurement, security reviews, contract redlines, and billing exceptions to remove deal friction
- Understand customer technical use cases and drive expansion by identifying new use cases and gaps
- Recruit, onboard, and mentor new sales team members while documenting playbooks and best practices
- Maintain visibility across the full funnel and act on pipeline gaps before they escalate
What they're looking for
- Enterprise sales and deal negotiation
- Technical acumen (APIs, web scraping, LLMs, AI infrastructure)
- Pipeline and CRM management
- Procurement and contract review
- Cross-functional influence and peer collaboration
- Customer success and expansion selling
- AI tools and modern development workflows
- Recruiting and team building
Benefits
- Work at the frontier of AI infrastructure used by leading companies
- Competitive equity package in a high-growth, venture-backed startup
- Influence over strategy without management overhead
- Onsite collaboration in San Francisco with a small, execution-focused team
- Ownership over meaningful revenue-driving initiatives
- Exposure to sophisticated technical buyers and complex deal structures
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Firecrawl
Firecrawl builds a web data extraction platform that transforms URLs into clean, LLM-ready data for AI applications. The company is hiring Forward Deployed Engineers to embed with customers and drive technical delivery, core platform engineers to own the scrape endpoint and product excellence, search and retrieval specialists to build information systems at scale, and Sales Engineers to help technical buyers adopt the platform.
- Website
- firecrawl.dev
Likely interview questions
- Tell us about a complex deal you've closed where you had to navigate both technical and commercial challenges—what was your role?
- How do you build credibility with technical founders or engineers when you're the commercial person in the room?