Firecrawl
Success Engineer
About this role
Firecrawl seeks a Success Engineer to be the technical backbone for customer success—owning account health, building integrations, and solving real-world problems that drive adoption and expansion. You'll combine hands-on technical work with business acumen, serving as the trusted technical advisor throughout each customer's lifecycle at a rapidly growing AI infrastructure company.
What you'll do
- Own technical health and success of assigned customer accounts, proactively preventing churn
- Build integrations and diagnose technical issues with customer data extraction and pipelines
- Conduct technical discovery to distinguish between usage errors, bugs, and genuine product gaps
- Drive adoption and expansion through technical wins, partnering with revenue team on targets
- Serve as the primary technical contact for accounts from deployment through growth phases
- Escalate to engineering when needed and bring field learnings back to the product team
What they're looking for
- API integration and hands-on coding ability (can read code and build POCs)
- Customer-facing technical communication and problem diagnosis
- Account growth and expansion strategy from technical perspective
- Full-stack troubleshooting and root-cause analysis
- Developer relations and earning technical credibility
- Speed and pragmatism over perfection
- Understanding of AI/LLM infrastructure and web data extraction
- Ability to translate between technical detail and business value
Benefits
- Competitive equity package
- Hybrid work arrangement in San Francisco with on-site requirements
- Opportunity to work at the frontier of AI infrastructure
- Ownership mentality—direct impact on product and company direction
- Fast-paced environment with rare growth trajectory
Opens the application — the Jobs AI extension fills it for you. Set up autofill
Opens the official application on the employer’s site. No login required.
Firecrawl
Firecrawl builds a web data extraction platform that transforms URLs into clean, LLM-ready data for AI applications. The company is hiring Forward Deployed Engineers to embed with customers and drive technical delivery, core platform engineers to own the scrape endpoint and product excellence, search and retrieval specialists to build information systems at scale, and Sales Engineers to help technical buyers adopt the platform.
- Website
- firecrawl.dev
Likely interview questions
- Tell us about a time you owned a customer account from deployment through expansion—what technical work drove growth?
- How do you diagnose whether a customer problem is user error, a bug, or a real product gap?