Fivetran
Customer Solutions Engineer
USA - Philadelphia (dbt)From $96.6kfull-timemidAdded today
About this role
Fivetran seeks a Customer Solutions Engineer to provide frontline technical support to dbt Labs customers across multiple channels. You'll troubleshoot complex data pipeline and transformation issues, deepen your expertise in the dbt platform and modern data stack, and help enhance customer documentation.
What you'll do
- Support customers via tickets, email, and video calls, resolving issues ranging from simple questions to complex technical challenges
- Own customer issues from initial troubleshooting through complete resolution
- Build and expand technical expertise across dbt Core, dbt platform, and connected data warehouse technologies
- Improve and maintain documentation to ensure accuracy and accessibility for users
- Collaborate cross-functionally with engineering and peers across time zones to deliver quality support
- Proactively seek professional development opportunities to grow your technical capabilities
What they're looking for
- dbt (Core and dbt platform)
- SQL
- APIs
- YAML/JSON
- Data warehouse platforms (Snowflake, BigQuery, etc.)
- Zendesk ticketing system
- Troubleshooting and problem-solving
- Communication and customer empathy
Opens the official application on the employer’s site. No login required.
Fivetran
Fivetran builds a data pipeline platform that enables reliable integrations and data flows across enterprise systems at scale. The company is hiring Software Engineers to develop high-performance distributed systems, Systems Engineers to maintain integrations, and Customer Support Engineers to help customers resolve technical issues with their data pipelines.
- Website
- fivetran.com
Likely interview questions
- Walk us through how you would approach troubleshooting a customer's failed dbt transformation job with no clear error messages.
- Describe your experience with SQL and how you've used it to debug data pipeline issues.