Field Service Engineer - Newark

About this role

Formlabs seeks a Field Service Engineer to serve as the primary technical contact for 3D printing system customers across North America, traveling 80%+ of the time. You'll handle equipment installation, customer training, preventative maintenance, and emergency repairs while managing complex logistics and maintaining detailed documentation.

What you'll do

• Install, commission, and calibrate 3D printing systems at customer sites
• Conduct on-site user training on equipment operation, software, and maintenance procedures
• Perform rapid-response repairs and troubleshooting to resolve electromechanical issues
• Execute preventative maintenance visits on an annual schedule targeting 90-day service windows
• Manage independent travel logistics including flights, hotels, and expense reporting
• Document installations, training sessions, and repairs in Salesforce

What they're looking for

• Hands-on repair and troubleshooting experience
• Independent work with minimal supervision
• Travel management and logistics coordination
• Technical training and customer communication
• 3D printing technology (preferred)
• CAD/CAM experience (preferred)
• Dental/Medical device applications (preferred)

Benefits

• Equity compensation through RSU program
• Comprehensive healthcare (Medical, Dental, Vision)
• 401K matching with financial advisor access
• Generous parental leave up to 16 weeks
• Tenure-based sabbatical leave up to 6 weeks
• Professional development and sponsored learning opportunities