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Formlabs

Field Service Engineer - Orlando

Orlando, FLfull-timemidAdded today

About this role

Formlabs seeks a Field Service Technician to serve as the primary technical contact for 3D printing system installations, training, and repairs across North America. You'll travel 80%+ of the time to customer sites, managing the complete on-site experience from equipment commissioning to preventative maintenance and troubleshooting.

What you'll do

  • Install, commission, and calibrate 3D printing systems at customer sites
  • Conduct structured user training sessions on machinery operation, software, and maintenance
  • Perform rapid-response repairs and troubleshooting to resolve electromechanical issues and minimize customer downtime
  • Execute preventative maintenance visits on a 90-day schedule for warrantied customers
  • Independently manage complex travel logistics and document all activities in Salesforce
  • Deliver live product demonstrations to build customer confidence and proficiency

What they're looking for

  • Hands-on equipment repair and troubleshooting
  • Customer training and communication
  • Electromechanical diagnostics
  • Travel and logistics management
  • Salesforce documentation
  • CAD/CAM experience (bonus)
  • 3D printing technology knowledge (bonus)
  • Medical/dental applications experience (bonus)

Benefits

  • Equity compensation through RSU program
  • Comprehensive healthcare coverage (medical, dental, vision)
  • 401(k) matching and financial advisory access
  • Generous parental leave (up to 16 weeks)
  • Tenure-based sabbatical leave (up to 6 weeks)
  • Professional development opportunities
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Formlabs

Formlabs builds advanced 3D printing hardware and systems, with particular focus on dental and professional applications. The company is hiring for engineering roles including robotic systems integration, mechanical design, and reliability testing to develop and improve their 3D printing technology.

Website
formlabs.com
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Likely interview questions

  • Tell us about a complex repair or troubleshooting situation you've handled independently—how did you approach diagnosis and resolution?
  • How do you manage your time and logistics when traveling 80% of the time, and what tools do you use to stay organized?
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