Garda Capital Partners
Technical Support Engineer
- Confirmed live in the last 24 hours
- $115k–$145k
- Mid level
- Full-time
- On-site · New York, New York, United States
- 3+ yrs exp
- Added 1 month ago
About this role
Garda Capital Partners seeks a Technical Support Engineer to be the primary technology owner for the New York office and trading floor. This hands-on role combines deskside support for executives and traders with endpoint management, site infrastructure coordination, and participation in global infrastructure projects across a multi-office alternative investment firm.
What you'll do
- Provide deskside and white-glove support to traders, executives, and staff across Windows, macOS, mobile, Microsoft 365, and business applications
- Manage endpoint provisioning, imaging, Intune enrollment, software deployment, and device lifecycle activities
- Support local network, Wi-Fi, meeting-room AV/VC, and trading-floor technology with global infrastructure coordination
- Act as primary liaison to the MSP, triaging tickets and driving resolution of technical issues
- Coordinate office technology changes, moves, installations, and vendor work according to firm standards
- Participate in global infrastructure projects, rollouts, migrations, and security operations like patching and vulnerability remediation
What they're looking for
- Windows and macOS endpoint troubleshooting and support
- Microsoft 365, Intune, and mobile device management
- Active Directory and Entra ID identity management
- Network fundamentals and Wi-Fi troubleshooting
- AV/VC and meeting-room technology systems
- Endpoint security and vulnerability remediation
- Documentation, inventory management, and change processes
- Professional communication with executive-level users
Benefits
- Discretionary bonus eligibility
- Healthcare plan
- 401(k) matching program
- Exposure to global infrastructure and follow-the-sun operations
- Professional growth in a multi-billion dollar firm
- Collaborative culture built on trust and integrity
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Garda Capital Partners
- Industry
- Banking & Finance
Likely interview questions
- Tell us about your experience managing endpoints in a fast-paced environment—what tools and platforms have you used, and what challenges did you encounter?
- How have you handled a high-priority issue affecting traders or executives? Walk us through your troubleshooting approach and communication strategy.