Grafana Labs
Solutions Engineer, Acquisition | West Coast | Remote
About this role
Grafana Labs seeks a seasoned Solutions Engineer to join the Commercial SE team and drive customer success through technical expertise and sales enablement. You'll partner with sales to close deals, deliver technical presentations, and serve as a bridge between customers and product teams across a fully remote, global organization.
What you'll do
- Partner with sales to articulate Grafana's value proposition and close high-velocity opportunities
- Deliver technical presentations and product demos to prospective and existing customers
- Conduct hands-on technical enablement and evaluations with customers
- Communicate customer feedback and competitive intelligence to product and engineering teams
- Create technical content including documentation, blog posts, videos, and knowledge base articles
- Drive customer conversations to identify needs and inform product strategy
What they're looking for
- 5+ years pre-sales or solutions engineering experience
- Expertise in open source technologies and/or metrics/monitoring platforms
- Strong technical troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Sales collaboration and deal closure experience
- Remote-first collaboration and time zone navigation
- Product evangelist mindset with creativity
- Leadership and independent judgment in complex situations
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Grafana Labs
Grafana Labs builds observability and monitoring solutions that help organizations visualize and understand their systems. The company is hiring Solutions Engineers and other commercial roles to serve as technical experts who bridge customers with sales, deliver presentations, and drive customer success.
- Website
- grafana.com
Likely interview questions
- Walk us through a complex technical deal you've closed—what was your key contribution and how did you overcome objections?
- Describe your experience with open source technologies or monitoring/observability platforms and how you've communicated their value to customers.