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Hatch

Sales Engineer

San Francisco (Remote)fulltimemidAdded today

About this role

Hatch is seeking a Sales Engineer to own the technical side of complex deals—from customer discovery and technical scoping through implementation and go-live. You'll partner with sales to assess integration requirements, write scope documents, lead demos, and personally shepherd accounts through onboarding to ensure successful launches.

What you'll do

  • Lead discovery calls to surface CRM, integration, and automation requirements; identify technical risk early in deals
  • Create written complexity tiers and Technical Scope documents that guide the onboarding process
  • Advise Account Executives on technical feasibility, risk, and pricing before proposals go out
  • Own implementation leadership for complex accounts (~4–8 weeks) working with Forward Deployed Engineers and Account Managers
  • Conduct post-launch technical health checks and maintain QA checklists for data sync and integration accuracy
  • Stay current on product, integrations, and capabilities; build and maintain integration discovery frameworks for the sales team

What they're looking for

  • Discovery and scoping of complex technical integrations (CRM systems, APIs, webhooks, data syncs)
  • Ability to translate between technical and non-technical audiences (Sales, customers, Product, Engineering)
  • SQL knowledge to query deal complexity, onboarding performance, and integration health metrics
  • Technical demos and customer-facing communication of complex integrations
  • Project management and tracking of implementation timelines through go-live
  • Problem-solving and risk flagging in fast-paced deal environments

Benefits

  • Full medical, vision, and dental coverage from day one
  • 15 days PTO plus 12 paid holidays and one floating holiday
  • Up to 14 weeks of parental leave
  • Mental health support via Modern Health and monthly wellness subsidy
  • 401(k) retirement plan and employee stock purchase plan
  • Professional development reimbursement
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Hatch

Hatch builds integration and workflow automation solutions that help enterprise clients connect their systems through custom API implementations and middleware. The company is hiring forward-deployed engineers who implement complex integrations, own technical onboardings, and serve as the technical bridge between customers and the product team.

View all jobs at Hatch

Likely interview questions

  • Walk us through a time you identified and escalated technical risk that could have derailed a deal—how did you communicate it and what was the outcome?
  • Describe your experience scoping integration projects. How do you determine complexity and what factors do you consider when estimating onboarding timelines?
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