Hello Heart
Tier 3 Support Engineer
- Confirmed live in the last 24 hours
- $90k–$110k
- Mid level
- Full-time
- Remote US
- 3+ yrs exp
- Added 3 weeks ago
About this role
Hello Heart seeks a Tier 3 Support Engineer to tackle complex technical challenges within their heart health platform. This role focuses on investigating production issues, supporting client integrations, and analyzing data to improve system performance. You'll collaborate with internal teams to resolve problems and enhance workflows, playing a vital role in preventing heart disease at scale.
What you'll do
- Triage, investigate, and resolve production issues across backend services.
- Support bug fixes and technical investigations with scripting and database queries.
- Troubleshoot application logs using AWS/Kibana.
- Configure and troubleshoot JSON/YAML files.
- Analyze user data using SQL and MongoDB.
- Partner with internal teams to improve workflows and reduce support friction.
What they're looking for
- Python
- SQL
- Scala
- JSON/YAML
- AWS (S3, SQS, Athena)
- MongoDB
- Kubernetes
- Troubleshooting
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Hello Heart
Likely interview questions
- Describe your experience troubleshooting complex issues in a high-growth environment.
- Explain your process for identifying the root cause of a production issue.