Hyperbolic
Technical Support Engineer
- Confirmed live in the last 24 hours
- No salary listed
- Mid level
- Full-time
- Remote
- Added 1 month ago
About this role
Hyperbolic Labs is seeking a Technical Support Engineer to be the primary point of contact for customers experiencing issues with their GPU clusters. This role involves owning tickets from start to finish, troubleshooting problems in Linux environments, and contributing to documentation and runbooks. The ideal candidate will have a strong Linux background, excellent communication skills, and a commitment to providing timely and effective support.
What you'll do
- Own tickets from initial response to resolution.
- Manage response times and adhere to SLAs.
- Triage issues and determine fault location (internal or provider).
- Configure customer environments (SSH, NFS, quotas, security groups).
- Execute and author runbooks for common issues.
What they're looking for
- Linux CLI
- Networking fundamentals (SSH, NFS, DNS, firewalls)
- Storage fundamentals
- GPU workloads (nvidia-smi, drivers, CUDA, containers)
- Written communication
- Documentation
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Hyperbolic
- Industry
- Technology & Software
Likely interview questions
- Describe your experience owning tickets from start to finish, including escalated issues.
- How do you prioritize tasks when working against SLAs?