Impact.com
Technical Services Engineer III
About this role
Technical Services Engineer III at impact.com supports clients throughout their partnership marketing platform lifecycle, from integration through optimization. You'll design and implement technical solutions, troubleshoot complex issues, and collaborate across teams to ensure client success and platform reliability.
What you'll do
- Design, implement, and support technical integrations for clients on the SaaS platform, including troubleshooting and optimization
- Own client technical issues end-to-end, from investigation and root cause analysis through resolution and communication
- Manage technical requests via ticketing systems with effective prioritization in a fast-paced environment
- Collaborate with Onboarding, Customer Success, Product, and Engineering teams to deliver seamless onboarding and post-launch support
- Identify recurring issues and communicate trends, risks, and insights to management and stakeholders
- Create and maintain technical documentation, integration guides, training materials, and help content
What they're looking for
- SaaS platform technical support and integration design
- Web technologies (HTML, CSS, JavaScript, REST APIs, FTP)
- SQL and data analysis for troubleshooting
- Log analysis and root cause analysis
- Technical communication for diverse audiences
- Problem-solving and critical thinking
- Ticketing and issue management systems
- Digital marketing or affiliate marketing knowledge
Benefits
- Remote work opportunity
- 5% variable annual bonus contingent on company performance
- Restricted Stock Unit (RSU) grants
- Opportunity to work with 5,000+ global brands
- Continuous learning in partnership marketing technology
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Impact.com
Impact.com is a commerce partnership marketing platform that enables global brands to manage and scale their partnership programs. The company is hiring Full Stack Software Engineers, Data Visualization specialists, Internal Systems Engineers with AI expertise, and Integration Engineers to build scalable platform features, data visualization tools, AI-powered internal systems, and client implementation solutions.
- Website
- impact.com
Likely interview questions
- Describe your experience troubleshooting complex technical issues in a SaaS environment—how did you identify root causes and communicate solutions?
- Tell us about a time you had to explain a technical concept to non-technical stakeholders. How did you approach it?