incident.io
Technical Support Engineer
- Confirmed live in the last 24 hours
- $150k–$200k
- Mid level
- Full-time
- On-site · San Francisco
- Added 4 weeks ago
About this role
incident.io is seeking a Technical Support Engineer to provide exceptional customer service and resolve technical challenges. This role serves as a vital link between customers and the product development teams, ensuring a smooth and positive user experience. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for understanding and improving software products.
What you'll do
- Resolve customer technical issues via Slack and Pylon.
- Capture product feedback and feature requests.
- Collaborate with Customer Success Managers on technical challenges.
- Contribute to the expansion of technical support processes.
- Debug integration issues and write custom scripts with Engineering.
- Advocate for the customer's perspective within the company.
What they're looking for
- Technical Support
- SaaS
- Monitoring Systems
- On-Call Systems
- Communication
- API
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incident.io
Likely interview questions
- Describe your experience with monitoring and on-call systems.
- Give an example of a time you had to explain a complex technical issue to a non-technical person.