JFrog
Developer Support Engineer (Atlanta)
Atlanta, Georgia$90k–$95kmidAdded today
About this role
JFrog seeks a Developer Support Engineer in Atlanta to serve as a technical partner for customers using their DevOps platform. You'll troubleshoot complex CI/CD scenarios, develop automation scripts, and collaborate across R&D and sales teams to resolve issues and improve customer success.
What you'll do
- Troubleshoot and resolve complex CI/CD customer scenarios with innovative solutions
- Write debugging and automation scripts in Bash, Python, and Groovy
- Set up JFrog applications and third-party products across multiple environments
- Analyze logs, thread dumps, HTTP traffic, and JVM/OS parameters to diagnose issues
- Reproduce customer scenarios and document bugs or feature requests
- Maintain and expand knowledge base of known issues and solutions
What they're looking for
- Linux administration
- Software debugging and troubleshooting
- Bash, Python, and Groovy scripting
- Java or other compiled languages
- CI/CD pipeline knowledge
- Log analysis and performance diagnostics
- Database and LDAP administration
- Apache/Tomcat and reverse proxy (nginx/httpd) configuration
Benefits
- Hybrid work: 3 days onsite, 2 days remote
- Equity package with restricted stock units (RSU)
- Employee Stock Purchase Plan eligibility
- Comprehensive health, dental, and vision coverage
- Retirement and wellness programs
- Career development and learning opportunities
Opens the official application on the employer’s site. No login required.
JFrog
- Website
- jfrog.com
Likely interview questions
- Walk us through your experience troubleshooting a complex CI/CD pipeline issue—what was your approach and how did you resolve it?
- Tell us about your most challenging customer support case. How did you handle escalation and collaboration with technical teams?