JFrog
Developer Support Engineer (Sunnyvale)
- Confirmed live in the last 24 hours
- $90k–$105k
- Mid level
- On-site · Sunnyvale, California
- 2+ yrs exp
- Added 1 month ago
About this role
JFrog seeks a Developer Support Engineer in Sunnyvale to serve as a technical partner for enterprise customers managing CI/CD pipelines and software delivery. You'll troubleshoot complex scenarios, develop automation scripts, and collaborate across R&D and product teams to resolve issues and improve the platform.
What you'll do
- Troubleshoot and resolve complex CI/CD scenarios for enterprise customers
- Write debugging and automation scripts in Bash, Python, and Groovy
- Configure JFrog applications and third-party tools across multiple environments
- Analyze logs, thread dumps, HTTP traffic, and system parameters to diagnose issues
- Reproduce customer issues and document bugs or feature requests
- Maintain and expand knowledge base of solutions and known issues
What they're looking for
- Linux system administration
- Software debugging techniques
- Java or compiled language knowledge
- Bash, Python, and Groovy scripting
- CI/CD pipeline architecture
- Database and LDAP administration
- Networking and reverse proxy configuration
- Customer communication and escalation management
Benefits
- Hybrid work arrangement (3 days office, 2 days remote)
- Medical, dental, and vision insurance
- Restricted stock unit (RSU) equity package
- Employee Stock Purchase Plan
- Retirement and wellness programs
- Career growth opportunities in innovative DevOps environment
Opens the official application on the employer’s site. No login required.
JFrog
- Industry
- Technology & Software
- Website
- jfrog.com
Likely interview questions
- Tell us about your most complex customer support case involving multi-platform or multi-architecture issues—how did you diagnose and resolve it?
- Describe your experience with Linux system administration and the debugging tools you rely on most frequently.