LG Electronics
Service Engineer 2, Commercial Display
About this role
LG Electronics seeks a Service Engineer 2 for Commercial Display to provide Level II technical support for B2B customers, field technicians, and integration partners. This role involves troubleshooting complex commercial display and IT product issues, collaborating with R&D teams, and serving as an escalation resource while maintaining detailed service documentation and knowledge management.
What you'll do
- Provide Level II technical support to B2B customers via email, phone, and onsite visits for commercial display and IT products
- Manage service tickets and escalations for field technicians, clients, and integration partners with complex technical issues
- Analyze service data, identify product quality trends, and coordinate service parts orders
- Develop repair and support plans tailored to large-scale B2B customers with onsite support as needed
- Collaborate with R&D teams to investigate root causes of customer-reported issues and support corrective actions
- Create and maintain service documentation, knowledge articles, and provide technical training to internal teams
What they're looking for
- Commercial display and IT product troubleshooting
- Networking, software, and firmware knowledge
- Technical documentation and blueprint interpretation
- Customer service and problem-solving
- Jira and internal tracking systems
- AV systems and commercial display technology
- Technical writing and documentation
- Cross-functional collaboration and communication
Benefits
- Professional growth and development opportunities
- Health and wellness programs
- Merit-based advancement and performance rewards
- Industry-leading benefits package
- Inclusive work environment with emphasis on creativity and innovation
- Global career growth opportunities within LG
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LG Electronics
LG Electronics develops HVAC control systems and infotainment/telematics products for the automotive and appliance markets. The company is hiring Software Engineers and Validation Engineers to lead system integration testing, controls validation, and product specification verification across its North American and global operations.
- Website
- lg.com
Likely interview questions
- Walk us through your experience troubleshooting complex commercial display or IT product issues in a B2B environment.
- Describe a situation where you escalated a customer issue to engineering and collaborated on a resolution.