Locus Robotics
Onsite Support Engineer, Robotics
About this role
Locus Robotics seeks an Onsite Support Engineer to manage and maintain autonomous robot fleets at a customer site in Fort Worth, TX. You'll troubleshoot hardware and software issues, optimize workflows, monitor system performance, and collaborate with internal teams to ensure peak operational efficiency and support product development.
What you'll do
- Monitor robotic fleet health, activity, and task execution to maximize uptime and operational performance
- Troubleshoot and repair robots onsite to maintain system stability
- Optimize workflows and track KPIs like throughput, UPH, and utilization rates
- Conduct onsite testing and validation to support product improvement and gather feedback
- Analyze operational data and generate actionable insights for continuous improvement
- Act as liaison between customer operations and internal Locus teams on issues and priorities
What they're looking for
- Robotics troubleshooting and hands-on repair
- Warehouse operations and logistics knowledge
- Data analysis and performance metrics interpretation
- Hardware and software debugging
- Cross-functional collaboration and communication
- Technical documentation and procedure development
- Problem-solving in ambiguous, fast-paced environments
- Physical capability (lifting up to 50lbs, bending, walking)
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Locus Robotics
Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.
View all jobs at Locus RoboticsLikely interview questions
- Describe your experience troubleshooting hardware or software systems and how you approach diagnosing issues in complex environments.
- Tell us about a time you optimized a warehouse or operational workflow—what metrics did you track and what results did you achieve?