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Locus Robotics

Onsite Support Engineer, Robotics

Southaven, MS$50k–$90kfull-timemidAdded today

About this role

Locus Robotics seeks an Onsite Support Engineer to manage and maintain autonomous robot fleets at a customer site in Southaven, MS. You'll monitor system health, troubleshoot hardware/software issues, optimize workflows, and serve as the primary liaison between customer operations and internal teams to ensure peak performance and uptime.

What you'll do

  • Monitor and maintain robotic fleet health, activity, task execution, and workflows to maximize uptime and operational stability
  • Perform onsite troubleshooting, diagnostics, and repairs of robots and systems
  • Optimize workflows and track operational KPIs including throughput, UPH, and utilization metrics
  • Conduct onsite testing and validation to support product development and continuous improvement
  • Analyze operational data and generate actionable insights for performance enhancement
  • Act as liaison between customer operations and internal teams; develop standard operating procedures and best practices

What they're looking for

  • Robotics troubleshooting and hardware repair
  • Warehouse operations and picking workflows knowledge
  • Data analysis and KPI interpretation
  • Problem-solving in ambiguous, fast-paced environments
  • Cross-functional collaboration and stakeholder communication
  • Technical documentation and procedure development
  • Physical capability: lift/push 50lbs, frequent bending and reaching
  • Software system diagnostics
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Locus Robotics

Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.

View all jobs at Locus Robotics

Likely interview questions

  • Describe your experience troubleshooting robotics or warehouse automation systems—what was the most complex issue you resolved?
  • How would you approach diagnosing a robot that's not completing tasks as expected, and what steps would you take?
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