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Locus Robotics

Onsite Support Engineer, Robotics (6AM-2:30PM ET)

Louisville, KY$50k–$80kfull-timemidAdded today

About this role

Locus Robotics seeks an Onsite Support Engineer to manage day-to-day operations of their Array autonomous picking system at a customer site in Louisville, KY. You'll monitor system performance, troubleshoot robots, validate product functionality, and bridge communications between customer operations and internal teams while supporting the product's evolution from alpha to general availability.

What you'll do

  • Own onsite Array system performance, stability, and daily operational success
  • Monitor robot activity, task execution, and workflow management; troubleshoot and repair robots as needed
  • Optimize workflows and track KPIs including throughput, UPH, and utilization rates
  • Conduct onsite testing, validation, and performance analysis to support product development
  • Gather structured feedback on system performance, usability, and edge cases for the product team
  • Act as liaison between customer operations, Customer Success, Product, Sales, and Engineering teams

What they're looking for

  • Warehouse operations and picking workflow knowledge
  • Hardware and software troubleshooting
  • Data analysis and KPI interpretation
  • Robotics or automation systems familiarity
  • Cross-functional communication and influence
  • Quick learning and adaptability
  • Technical documentation and procedure development
  • Problem-solving in ambiguous, fast-paced environments

Benefits

  • Competitive base salary $50K–$80K annually
  • Bonus and equity compensation
  • Opportunity to work on cutting-edge AI and autonomous robotics
  • Direct impact on global supply chain operations
  • Career growth with continuous learning support
  • Early-stage product deployment experience
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Locus Robotics

Locus Robotics builds autonomous mobile robots for large fulfillment centers to optimize warehouse operations. The company is hiring Deployment Engineers who implement and support robotic systems across North America, handling mapping, configuration, and customer-facing launch activities.

View all jobs at Locus Robotics

Likely interview questions

  • Describe your experience troubleshooting hardware or software systems, and how you've diagnosed and resolved complex technical issues.
  • Tell us about a time you worked in a fast-paced, ambiguous environment—how did you operate effectively and drive outcomes?
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