Lumafield
Field Service Engineer
San Francisco, CA$75k–$95kfull timemidAdded yesterday
About this role
Lumafield seeks a Field Service Engineer in San Francisco to support the deployment and maintenance of industrial CT scanning systems. You'll work directly with customers to ensure optimal system performance, troubleshoot technical issues, and gather feedback to drive product improvements.
What you'll do
- Install, configure, and commission CT scanning systems at customer sites
- Provide technical support and troubleshooting for on-site equipment issues
- Train customers on system operation and best practices
- Collect performance data and customer feedback to inform product development
- Maintain accurate documentation of service visits and system configurations
- Coordinate with engineering teams on complex technical challenges
What they're looking for
- Troubleshooting and diagnostic problem-solving
- Hardware installation and configuration
- Technical communication with non-technical users
- X-ray or imaging equipment experience (preferred)
- Customer service and relationship management
- Documentation and data collection
- Self-directed work in remote locations
- Basic electrical or mechanical knowledge
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Lumafield
Lumafield builds industrial CT scanning systems that provide advanced insights to optimize manufacturing processes and product development. The company is hiring engineers across hardware, software, systems, and customer-facing roles to develop and deploy their innovative scanning technology.
- Website
- lumafield.com
Likely interview questions
- Describe your experience installing or supporting complex hardware systems in customer environments.
- How do you approach troubleshooting when you encounter an unfamiliar technical issue?