Muon Space
IT Support Engineer
About this role
Muon Space seeks an IT Support Engineer to serve as the primary help desk contact for their San Jose office, handling hardware setup, software deployment, identity management, and network troubleshooting across macOS, Windows, and Linux environments. You'll administer Okta and Google Workspace, maintain IT assets, and collaborate with Security Engineering on endpoint protection and access controls.
What you'll do
- Triage and resolve hardware, software, and connectivity issues as primary help desk contact
- Configure and deploy new user workstations across macOS, Windows, and Linux with security tooling
- Administer Okta for user provisioning, MFA enrollment, and access management
- Manage Google Workspace accounts, groups, and organizational policies
- Troubleshoot network connectivity including Wi-Fi, VPN, DNS, and DHCP
- Maintain IT asset inventory, coordinate procurement, and create technical documentation
What they're looking for
- Okta or identity provider administration
- Google Workspace administration
- macOS and Windows endpoint support
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Help desk ticketing and troubleshooting methodology
- Technical communication and user support
- MDM solutions (WorkSpaceOne, Jamf, Kandji, Intune)
- Scripting (Bash, Python, PowerShell)
Benefits
- Equity compensation
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Three weeks paid vacation plus 12 paid holidays
- Unlimited sick time and paid parental leave
- Short and long-term disability and life insurance
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Muon Space
Muon Space builds satellites and infrared remote sensing instruments for Earth observation and geospatial data collection. The company is hiring systems engineers, flight software engineers, optical engineers, and software engineers to develop spacecraft, embedded satellite systems, and internal operational software.
- Website
- muonspace.com
Likely interview questions
- Walk us through your experience administering Okta or another identity provider—what scenarios have you handled?
- Describe a time you debugged a complex network connectivity issue affecting multiple users. What was your approach?