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Supabase

Support Engineer (AMER - Weekends)

Remote (Remote)fulltimemidAdded today

About this role

Supabase is seeking a Support Engineer to provide technical assistance to developers using their Postgres platform. You'll handle a variety of support cases, triage issues across multiple channels, and work with the product team to improve support efficiency—with a weekend-focused shift schedule (Friday-Monday, 16:00-02:00 UTC).

What you'll do

  • Provide timely first responses to support cases covering billing, pre-sales, optimization, and implementation questions
  • Triage and route support cases to appropriate resources, documentation, or team members
  • Monitor GitHub Issues and Discussions for user feedback and support requests
  • Identify opportunities to develop or obtain internal tooling to improve support workflows
  • Reproduce issues, create test cases, and expand test coverage when needed
  • Collaborate with product engineering and growth teams on customer issues

What they're looking for

  • 3+ years of developer support experience with technical customers
  • Advanced SQL and PostgreSQL proficiency, including complex queries
  • Linux/Unix command line expertise
  • GitHub Issues and Discussions fluency
  • Excellent English communication skills
  • JavaScript frameworks (React, Vue, Svelte) and Node.js experience (bonus)
  • Database administration experience (bonus)
  • Computer Science degree (bonus)

Benefits

  • Fully remote position with global hiring
  • Equity ownership (ESOP) for all team members
  • Tech allowance to set up your work environment
  • 100% health insurance coverage for employees, 80% for dependents
  • Annual company off-sites in new cities
  • Annual professional development education allowance
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Supabase

Supabase builds an open-source backend platform built on PostgreSQL, offering managed database services, authentication, and APIs to developers. The company is hiring infrastructure, database, and platform engineers to develop and maintain its core systems, including management APIs, deployment infrastructure, authentication services, and site reliability practices.

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Likely interview questions

  • Can you describe your experience providing technical support to developers and how you approach troubleshooting complex issues?
  • Walk us through how you'd handle a support case involving a PostgreSQL query optimization problem you're unfamiliar with.
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