Natera
Service Engineer
San Carlos, CA$88.2k–$110kmidAdded 1 month ago
About this role
Natera is seeking a Service Engineer to independently troubleshoot, repair, and maintain laboratory instrumentation and robotics. This role involves addressing both medium and high-complexity issues, documenting service activities meticulously, and contributing to SOP development. The position requires strong technical skills, customer service abilities, and a commitment to safety protocols, and operates on a Tuesday-Saturday, evening shift.
What you'll do
- Troubleshoot and repair laboratory instrumentation and robotics.
- Handle service events of medium to high complexity.
- Draft SOPs and contribute to troubleshooting documentation.
- Document service tickets thoroughly and adhere to GDP.
- Follow lab safety protocols and regulatory requirements.
What they're looking for
- Troubleshooting
- Mechanical Engineering
- Electrical Engineering
- Laboratory Equipment Repair
- Customer Service
- Problem Solving
- Good Documentation Practices (GDP)
Benefits
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Wellness and work-life benefits
- Free testing for employees and families
- Pregnancy and baby bonding leave
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Natera
- Industry
- Biotech & Pharma
Likely interview questions
- Describe your experience troubleshooting complex issues with laboratory equipment.
- How do you approach a non-routine problem with limited guidance?