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Outset Medical

Field Service Engineer II (Freeport, IL)

Freeport, IllinoismidAdded yesterday

About this role

Outset Medical seeks a Field Service Engineer II to install, maintain, and repair Tablo Hemodialysis Systems across clinical and home settings. The role combines hands-on technical troubleshooting with cross-functional collaboration, requiring 5+ years of field service experience and expertise in electronic, mechanical, and fluid systems.

What you'll do

  • Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
  • Perform preventative maintenance including calibrations, hardware/software upgrades, and system verification
  • Provide first and second-level technical support with after-hours and weekend coverage availability
  • Document service activities in ERP system and manage spare parts inventory and expense reporting
  • Serve as technical subject matter expert, supporting customers and internal stakeholders
  • Deliver feedback to R&D on product performance, serviceability, and customer needs

What they're looking for

  • Electronics and electrical systems troubleshooting
  • Mechanical component repair and maintenance
  • Fluid systems knowledge and diagnostics
  • Schematic diagram and flowchart interpretation
  • ERP database and software proficiency
  • Customer communication and support
  • Field service documentation and reporting
  • Self-directed problem-solving and prioritization
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Outset Medical

Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.

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Likely interview questions

  • Describe your experience diagnosing and resolving complex issues in medical devices or similar equipment with multiple integrated systems.
  • How have you managed extensive field travel and overnight stays while maintaining service quality and customer satisfaction?
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