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Outset Medical

Field Service Engineer II (Sidney, OH)

Sidney, OHmidAdded 3 days ago

About this role

Outset Medical seeks a Field Service Engineer II to install, maintain, and repair the Tablo Dialysis System across clinical and home settings. This role combines hands-on technical expertise with customer interaction, requiring 5+ years of field service experience and knowledge of electronic, mechanical, and fluidic systems. Extensive US travel is required.

What you'll do

  • Install, troubleshoot, and repair Tablo Dialysis Systems at customer facilities and patient homes
  • Perform preventative maintenance including calibrations, hardware/software upgrades, and system verification
  • Provide first and second-level technical support, including after-hours and weekend coverage
  • Document all service activities in ERP systems and manage spare parts inventory
  • Serve as subject matter expert on Tablo product for internal and external stakeholders
  • Collect field feedback and provide detailed performance insights to R&D and cross-functional teams

What they're looking for

  • Field service and medical device troubleshooting
  • Electronic, mechanical, and fluidics systems knowledge
  • Schematic diagram and flowchart interpretation
  • ERP system and database management
  • Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
  • Customer communication and problem-solving
  • Physical capability: standing, climbing, lifting up to 75 lbs
  • Valid driver's license with clean driving record
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Outset Medical

Outset Medical develops the Tablo Dialysis System, an innovative medical device for dialysis treatment. The company is hiring Field Service Engineers to install, maintain, troubleshoot, and repair these systems while collaborating with clinical staff and healthcare professionals across multiple regions.

View all jobs at Outset Medical

Likely interview questions

  • Walk us through your experience with field service installations and preventative maintenance on medical or industrial equipment.
  • Describe a complex troubleshooting situation you encountered—how did you diagnose the root cause and implement a solution?
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