Solutions Engineer

About this role

Persona is seeking a Solutions Engineer to serve as a technical advisor for customer implementations of their identity verification platform. This role focuses on both hands-on technical responsibilities and strategic customer partnership, ensuring effective deployment and ongoing optimization of Persona's solutions.

What you'll do

• Act as the main technical contact for customers regarding Persona's products
• Manage the entire delivery process from design to post-launch success
• Collaborate with account teams to enhance customer identity operations
• Provide strategic advisement for complex business challenges
• Gather customer insights to inform product development
• Develop resources to improve efficiency and customer outcomes

What they're looking for

• 3–7 years in a technical customer-facing role
• Fluency in APIs and web development
• Strong communication skills
• Ability to manage complex project implementations
• Adaptability in ambiguous environments
• Strong collaboration and eagerness to learn
• Multitasking and prioritization skills
• Willingness to travel up to 25%

Benefits

• Competitive salary
• Comprehensive health benefits
• Flexible work schedule
• Professional development opportunities
• Remote work options
• [Unknown]