Pinecone
Associate Field Engineer
- Confirmed live in the last 24 hours
- $90k–$105k
- Entry level
- Full-time
- On-site · New York City
- Added 3 weeks ago
About this role
Pinecone is seeking an Associate Field Engineer to join their Customer Success and Solutions Engineering teams. This entry-level role focuses on providing technical support, understanding customer needs, and contributing to product development based on real-world usage. You'll be a key bridge between customers, sales, product, and engineering, ensuring a positive and efficient experience with Pinecone's AI knowledge platform.
What you'll do
- Serve as a technical point of contact for customers
- Understand customer architectures and use cases
- Build resources to monitor customer health
- Troubleshoot technical issues and provide support
- Build processes to scale support initiatives
- Partner with Sales on technical discovery and demonstrations
What they're looking for
- APIs
- Cloud infrastructure
- Data pipelines
- Enterprise software integrations
- Embeddings
- Similarity search
- Recommendation systems
- RAG
Benefits
- Comprehensive health coverage
- 401(k) Plan
- Equity award
- Flexible time off
- Paid parental leave
- WFH Equipment Stipend
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Pinecone
Likely interview questions
- Describe your experience troubleshooting technical issues. Can you walk me through a specific example?
- Explain a time you had to communicate a complex technical concept to a non-technical audience.